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Old 06-14-2010, 03:21 AM   #5
Catnip
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Join Date: Mar 2005
Location: U.S.
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I just received this long list of things I am supposed to do to get my game working. Perhaps they are offering me an unpaid job with their company???! I have already tried most of them, but the last one is the last freaking straw! Here it is, gang, if you are waiting:


Thank you for contacting the Adventureshop Gamesplanet customer service

In response to your query sent on 13 June 2010, please find below the requested information.
We are sorry you are experiencing this problem with Tages activation. We are afraid that Tages had some temporary issues with their servers which have prevented you from activating the game.

Therefore we invite you to try again and, if the problem persists, please follow the instructions provided below:

Please make sure you have entered your serial number correctly (we know from experience that it is easy to confuse 0 (Zero) with O (Oscar), I with 1, G with 6 etc.).

If the problem persists, the activation might be blocked by firewall, antivirus and such - please disable during the activation process.

If you are using Windows Vista and Internet Explorer, the activation might be blocked by a security feature of IE. Go to Tools > Internet Options > Security and set the "internet security" level to "medium-high" and deactivate the option for "enable protected mode".

If this does not help either, please update the TAGES drivers via the following links:

http://www.tagesprotection.com/5.5/TagesSetup.exe for 32 bit operating systems

http://www.tagesprotection.com/5.5/TagesSetup_x64.exe for 64 bit operating systems (this will resolve the error 1275, especially if you are using Windows 7).

In case even the activation still fails, we suggest consulting this page where you can find the solutions to the most common issues: http://www.tagesprotection.com/main....activation.htm

You may also contact Tages at: [email protected]

Please provide them with the following information:

1. The name of the game.
2. The name of your distributor.
3. The first 10 letters of your serial number (not your purchasing number).
4. Your IP address (this is needed to check the activation server log). Your external IP will be shown by websites like http://www.whatismyip.com/
5. The type of error or problem you have encountered - please quote the complete error message.
6. If relevant (depending on the kind of error), the name of your browser/proxy/firewall/pop-up blocker: they regularly test them and may have advice regarding their configuration.

If possible, please also send a screenshot of the error message dialog you encounter. The easiest way to create a screenshot of a dialog is by pressing the key combination ALT+PrintScreen and then pasting it into your e-mail editor message.

Please let us know how it is going, and excuse us for the delay of our answer.



Best Regards,
Laura
Adventureshop Gamesplanet Customer Service
eu-adventureshop.gamesplanet.com
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